Job Description
Launch your career in customer service with paid training at ConnectSphere Solutions! We're seeking motivated Part-Time Call Center Representatives in New York to join our dynamic team. No experience required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of NYC.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. This is your opportunity to grow professionally while making a meaningful impact. Apply today and transform your career with us!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to optimize customer service processes
- Adhere to strict compliance standards and company protocols
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows OS and CRM software
- Positive attitude and problem-solving mindset
- No prior call center experience needed (paid training provided)
- Flexibility to work evenings/weekends as required
- Authorization to work in the United States