Job Description
Join our dynamic team at ConnectSphere Solutions for an exciting part-time call center opportunity in Milwaukee! We're hosting a hiring event to fill multiple customer-focused positions offering competitive pay and flexible scheduling. Ideal for students, professionals seeking supplemental income, or career changers looking to enter the customer service industry. Enjoy comprehensive training, performance bonuses, and a supportive work environment with growth potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions and update customer records accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer experience
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM with high accuracy
- Positive attitude under pressure