Job Description
Join our dynamic team at Texas Connect Solutions and kickstart your career in customer service! We're seeking motivated part-time call center agents to deliver exceptional support to clients across Texas. Enjoy flexible scheduling, comprehensive training, and a supportive work environment in the heart of Austin. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems
- Strong typing proficiency (35+ WPM)
- Flexible availability (evenings/weekends required)
- Valid Texas ID