Job Description
Join our award-winning team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking flexible part-time opportunities in our Milwaukee call center. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is our priority. Perfect for students, parents, and career changers seeking work-life balance. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings and weekends
- Typing speed of 30+ WPM with high accuracy
- Positive attitude and problem-solving mindset