Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking enthusiastic Part-Time Call Center Agents in Mesa, AZ. No experience required – we provide comprehensive paid training to equip you with essential skills. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Join us in delivering exceptional service to our clients while advancing your professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues using CRM systems and internal resources
- Meet performance metrics including call handling time and CSAT
- Document interactions accurately in company databases
- Collaborate with team members to maintain service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening