Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Charlotte, NC! We provide comprehensive paid training to ensure your success, offering flexible schedules perfect for students, parents, or professionals seeking supplemental income. At CustomerConnect Solutions, we prioritize career growth with opportunities for advancement into senior roles or specialized departments. Enjoy a supportive, collaborative environment with performance-based incentives and a commitment to work-life balance.
Why Choose Us?
- Free, industry-leading paid training program
- Competitive hourly wages + monthly performance bonuses
- Flexible shifts including evenings and weekends
- Health benefits eligibility for part-time employees
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (e.g., resolution time, CSAT)
- Collaborate with team leads to escalate complex issues
- Participate in ongoing training and development sessions
- Adhere to compliance standards and data security protocols
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Reliable internet access for remote work options
- Ability to type 30+ WPM
- Flexible availability including weekends
- Background check and drug screen required