Job Description
Join our award-winning team at ConnectHub Solutions as a Part-Time Call Center Agent in Tampa! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying flexible schedules and immediate start opportunities. This role is perfect for students, retirees, or those seeking work-life balance. Our modern downtown facility offers competitive pay, comprehensive training, and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Basic computer proficiency (CRM systems, MS Office)
- Flexible availability including evenings/weekends
- Problem-solving mindset and resilience under pressure
- Valid US work authorization