Job Description
Launch your career in customer service with our industry-leading paid training program! ConnectSphere Solutions is seeking motivated individuals for part-time call center positions in New York City. No prior experience is required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our dynamic team.
As a valued member of our customer experience team, you'll become the voice of our brand, resolving inquiries with empathy and professionalism. Our supportive environment fosters growth, and we celebrate achievements through recognition programs and team-building events. Join us and transform your passion for helping others into a rewarding career path.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and accuracy
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions and maintain detailed case notes
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing coaching sessions and training modules
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and multitasking abilities
- Basic computer proficiency and typing skills
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Reliable transportation to our Manhattan location