Job Description
Launch your career in customer service with our paid training program! ConnectSolutions Inc. is seeking motivated individuals for part-time call center roles in New York City. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy flexible schedules, competitive hourly rates, and a supportive team environment. Join us and grow your professional network while making a real impact!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and customer-focused mindset
- Reliable internet access for remote options
- Valid work authorization in the US