Job Description
Join our award-winning team as a Part-Time Call Center Agent with comprehensive paid training! At Apex Customer Solutions, we invest in your success with a 2-week paid training program designed to build your skills in customer communication, problem-solving, and industry-specific tools. No experience required – we provide all the resources you need to thrive in a dynamic, supportive environment.
Enjoy flexible scheduling including evenings and weekends, competitive hourly pay with performance bonuses, and opportunities for advancement. Our modern downtown Louisville facility offers a collaborative atmosphere with state-of-the-art technology. Perfect for students, parents, or anyone seeking a rewarding part-time career with growth potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer relationship management software
- Meet performance metrics including call quality and resolution targets
- Collaborate with team members to share best practices
- Participate in ongoing coaching sessions and skill development
- Adapt to evolving product knowledge and service protocols
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends
- Positive attitude and commitment to customer satisfaction
- Willingness to complete paid training program
- No prior call center experience necessary