Job Description
Ready to start earning immediately? ConnectPro Solutions is seeking energetic Part-Time Call Center Representatives to join our award-winning team in Atlanta, GA. No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth is prioritized.
What We Offer:
- Immediate start positions available
- Comprehensive paid training program
- Flexible shifts including evenings/weekends
- Performance-based incentives and bonuses
- Opportunities for advancement to team lead roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, customer satisfaction)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience in handling high-volume call environments
- Basic typing proficiency (minimum 35 WPM)
- Reliable transportation to Atlanta office location
- Availability to work 20-30 hours weekly