Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for passionate individuals to fill part-time call center positions in Philadelphia. This role is perfect for students, career changers, or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Help us deliver exceptional customer experiences while advancing your professional journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with CRM software
- Flexible schedule including evenings/weekends
- Positive attitude and problem-solving mindset