Job Description
Join our dynamic team at Carolina Customer Solutions and launch your career in customer service! We're seeking enthusiastic part-time call center representatives in Charlotte, NC. No experience necessary—comprehensive paid training provided! Enjoy flexible scheduling, competitive pay, and a supportive work environment. Help us deliver exceptional service while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and speed
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte facility
- Flexibility to work evenings/weekends as needed
- No prior experience necessary—training provided!