Job Description
Join our award-winning customer support team and deliver exceptional experiences! ConnectSolutions Inc. is seeking motivated Part-Time Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and comprehensive training in a vibrant, tech-enabled environment. Perfect for students, professionals seeking supplemental income, or career-changers. Immediate openings available with opportunities for advancement!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing (30+ WPM) and computer literacy
- Excellent communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure and problem-solving mindset
- Background check and drug screen required