Job Description
Join our award-winning customer service team as a Part-Time Call Center Representative in Denver! We're seeking energetic professionals to deliver exceptional client experiences through inbound/outbound calls. Perfect for students, career changers, or those seeking flexible schedules with immediate start opportunities.
What We Offer:
- Competitive hourly pay + performance bonuses
- Flexible shifts (evenings/weekends available)
- Free parking and downtown location
- Comprehensive paid training
- Clear career advancement path
Be part of a supportive, results-driven environment where your voice makes a difference!
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls
- Resolve inquiries using CRM tools and knowledge bases
- Document interactions in Salesforce with 100% accuracy
- Meet/exceed KPIs for call quality and resolution time
- Collaborate with team to improve service protocols
- Participate in weekly performance reviews
- Adhere to HIPAA/FERPA compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Minimum 35 WPM typing speed
- Proficient with Windows OS and Salesforce
- Clear verbal communication in English/Spanish
- Ability to multitask in fast-paced environment
- Reliable transportation for downtown location
- Available for 20-30 hours/week (evenings/weekends)