Job Description
Join our dynamic team as a Part-Time Call Center Representative in Portland! We're seeking enthusiastic individuals to deliver exceptional customer experiences through inbound/outbound calls. This flexible role offers competitive pay, comprehensive training, and immediate start opportunities. Perfect for students, professionals seeking work-life balance, or career changers. Enjoy a supportive environment with performance-based incentives and growth potential within our expanding contact center division.
Responsibilities
- Handle 50-80 daily customer inquiries via phone/email regarding products/services
- Maintain detailed records in CRM systems with 99% accuracy
- Resolve issues using established protocols while meeting SLA targets
- Collaborate with support teams for complex case escalations
- Participate in weekly coaching sessions and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with MS Office
- Excellent communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Reliable internet connection for remote work options
- Pass background check and drug screening