Job Description
Launch your career with ConnectHub Solutions! We're seeking motivated Part-Time Call Center Representatives in Sacramento to join our award-winning team. Enjoy competitive pay, comprehensive paid training, and flexible schedules that fit your lifestyle. As a trusted industry leader, we invest in our people through professional development and advancement opportunities. Join us to deliver exceptional customer experiences while building valuable skills for your future.
What We Offer:
- Paid Training: 2-week paid training program with ongoing mentorship
- Flexible Schedules: Evening/weekend shifts available
- Growth Path: Clear advancement to Team Lead/Specialist roles
- Benefits: Paid time off, employee discounts, and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve issues using CRM tools while maintaining service quality metrics
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team members to improve customer satisfaction scores
- Adhere to compliance protocols and security guidelines
- Participate in quarterly training updates and coaching sessions
- Meet/exceed KPIs: Handle Time (HT), First Call Resolution (FCR), CSAT
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience or tech-savvy mindset
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Sacramento facility
- Must pass background check and pre-employment assessment
- Availability to work 20-25 hours/week (evenings/weekends)