Job Description
Join our dynamic team at ConnectSphere Solutions for an exciting part-time call center opportunity in Denver! We're hosting a hiring event to fill multiple customer-facing roles where you'll become the voice of our brand. Enjoy competitive pay, flexible scheduling, and a supportive environment focused on growth. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with tech teams to resolve escalated issues
- Participate in weekly training sessions on products/processes
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Flexible availability including evenings/weekends
- Must pass background check and drug screening