Job Description
Are you looking for a flexible career opportunity? Apex Support Solutions is hosting a special Hiring Event for Part-Time Call Center Jobs in New York and Chicago. We are searching for dynamic individuals who are ready to deliver exceptional customer service and join a fast-paced team.
This is an excellent opportunity for students, parents, or anyone seeking a work-life balance. Our part-time roles offer competitive pay and the chance to grow within a supportive corporate environment.
Responsibilities
- Manage Customer Interactions: Handle incoming calls and inquiries regarding products and services with a friendly, professional tone.
- Resolve Issues: Investigate and troubleshoot customer problems to ensure satisfaction and retention.
- Update Records: Log interactions accurately in our CRM database to maintain up-to-date client information.
- Process Transactions: Assist with orders, returns, and account modifications efficiently.
- Team Support: Collaborate with team leads to meet daily performance targets and quality assurance standards.
Qualifications
- Communication: Strong verbal communication skills and a professional telephone manner.
- Availability: Must be available for shifts, including evenings, weekends, and holidays.
- Computer Skills: Basic computer literacy and typing proficiency.
- Location: Must be willing to work from our office locations in New York, NY or Chicago, IL.
- Education: High school diploma or GED equivalent required.
- Attitude: Positive attitude and a genuine desire to help others.