Job Description
Join our award-winning customer service team in Austin! We're seeking enthusiastic part-time call center representatives to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling (including evenings/weekends), and comprehensive training. No experience required – we provide all tools for success. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 25+ WPM)
- Customer service mindset (patience and problem-solving)
- Flexible availability (must work some weekends)
- Must pass background check/drug screening