Job Description
Are you a people person with a knack for solving problems? Apex Support Solutions is looking for dedicated Part-Time Call Center Representatives to join our dynamic team in New York. We offer an immediate start for the right candidates, competitive pay, and a supportive work environment where you can truly make an impact.
What You Will Do:
Why Apply?
What You Will Do:
- Manage high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and issue resolutions in our CRM systems.
- Provide product information and assist with order processing or returns.
- Collaborate with the team to meet daily and weekly performance goals.
Why Apply?
- Immediate Start: Don't wait weeks to begin your new career.
- Competitive Compensation: Earn $18.00 - $22.00 per hour based on experience.
- Flexible Schedule: Choose shifts that work best for your lifestyle.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries.
- Resolve complex issues and escalate them appropriately to supervisors.
- Accurately enter customer data and transaction details into the CRM system.
- Provide accurate product information and assist with order processing.
- Maintain a positive, empathetic, and helpful attitude towards every caller.
- Adhere to all company policies, scripts, and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work evenings, weekends, and holidays as needed.
- Basic computer literacy and typing speed of 40+ WPM.
- Must be authorized to work in the United States.