Job Description
We are excited to announce an upcoming Hiring Event in Milwaukee! We are seeking motivated, friendly individuals to join our team as Part-Time Call Center Representatives. If you are looking for a flexible schedule, competitive pay, and a chance to grow your career, this is the perfect opportunity for you.
What You’ll Do:
As a key member of our customer support team, you will serve as the first point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure every customer interaction leaves a lasting positive impression.
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional and empathetic tone.
- Accurately document customer information, transactions, and feedback into the CRM system.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Provide product information and explain services to potential and existing clients.
- Meet and exceed daily and weekly performance targets regarding call volume and satisfaction.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or call centers is a plus, but not mandatory.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and typing speed.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection and a quiet workspace (for hybrid roles).