Job Description
Join ConnectSphere Solutions as a Part-Time Call Center Specialist and become the voice of our clients! We're seeking empathetic communicators to deliver exceptional customer experiences from the comfort of your home. Enjoy flexible scheduling, competitive pay, and comprehensive training—all while supporting Fortune 500 clients in Tampa and beyond. Be part of a dynamic team that values your growth and rewards your dedication.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6 months+ call center or customer service experience
- Strong typing skills (40+ WPM) and computer literacy
- Quiet home office with reliable high-speed internet
- Excellent communication and active listening skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (20-30 hrs/week)