Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Agent! TechConnect Solutions is seeking empathetic tech-savvy professionals to deliver exceptional remote support from the comfort of your home office. This role offers flexible scheduling, competitive compensation, and the opportunity to shape how customers interact with our cutting-edge digital platforms. Enjoy a fully remote position with comprehensive training and ongoing growth opportunities in the fast-evolving tech support landscape.
Responsibilities
- Resolve customer inquiries via real-time chat with average response time under 45 seconds
- Maintain detailed case documentation in Zendesk with 99% accuracy
- Collaborate with Tier 2 support for complex technical escalations
- Proactively identify cross-sell opportunities for premium service packages
- Adhere to HIPAA/GDPR compliance standards for all interactions
- Participate in weekly performance reviews and skills workshops
- Monitor chat queue during assigned shifts to ensure SLA targets
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer service or tech support
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency with CRM platforms (Zendesk/Salesforce)
- Strong problem-solving abilities in high-pressure environments
- Reliable high-speed internet (50 Mbps+)
- Quiet dedicated home office space
- Available 20-30 hours/week with evening/weekend flexibility