Job Description
Are you a great communicator looking for a flexible opportunity in Columbus, Ohio? Apex Customer Solutions is seeking enthusiastic individuals to join our growing team as Part-Time Chat Support Representatives. We offer comprehensive paid training to get you up to speed quickly, ensuring you have the skills needed to succeed from day one.
Our remote-first approach allows you to work from the comfort of your home in Ohio, while enjoying a supportive culture and competitive benefits. If you have a passion for helping others and a knack for typing fast, we want to hear from you.
Why Join Us?
- Paid Training: No experience needed? We teach you everything you need to know.
- Flexible Schedule: Choose shifts that fit your lifestyle (nights, weekends, or part-time).
- Competitive Pay: Earn $16-$20/hour with performance bonuses.
Responsibilities
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Resolve customer issues and questions accurately while maintaining a high level of customer satisfaction.
- Access and update customer account information within our CRM systems.
- Escalate complex issues to senior support staff when necessary.
- Document interactions and resolutions according to company protocols.
- Proactively identify opportunities to upsell or cross-sell products and services.
Qualifications
- High school diploma or equivalent required.
- Excellent written communication skills with a focus on grammar and spelling.
- Proven typing speed of at least 40 WPM.
- Ability to multitask and navigate multiple computer windows simultaneously.
- Reliable internet connection and a quiet home workspace.
- Previous customer service experience is a plus but not mandatory.