Job Description
Are you a patient, articulate communicator looking for a rewarding career in customer service? Apex Digital Support is currently seeking a dedicated Part-Time Chat Support Representative to join our growing team in Seattle, WA.
We offer comprehensive paid training to ensure you have all the tools you need to succeed. This is a fantastic opportunity for individuals seeking flexible part-time hours without sacrificing career growth. Join an industry leader where your voice matters.
Responsibilities
- Respond to customer inquiries via live chat in a professional and timely manner.
- Troubleshoot technical issues and provide step-by-step solutions to resolve complex problems.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and account information.
- Collaborate with the support team to resolve escalated issues and improve service processes.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong typing speed (minimum 40 words per minute).
- Excellent grammar, spelling, and communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.