Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become the voice of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences via live chat. This flexible role offers remote work options with competitive pay and growth opportunities in San Jose's thriving tech hub. Our hiring event connects you directly with hiring managers—apply today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Maintain high customer satisfaction scores with personalized solutions
- Adhere to brand voice guidelines and service level agreements
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months experience in customer service or chat support
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM tools like Zendesk or Salesforce
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts (20-30 hours/week)