Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist! TechConnect Solutions is seeking empathetic communicators to deliver exceptional digital customer service from our New York hub. This hybrid role combines the flexibility of remote work with in-person collaboration opportunities at our Manhattan office.
What You'll Love:
- Competitive hourly pay with performance incentives
- Comprehensive paid training and certification
- Flexible scheduling (20-30 hours/week)
- Health benefits for part-time employees
- Clear advancement path to senior roles
Perfect for students, career changers, or work-life balance seekers. No prior tech experience required!
Responsibilities
- Resolve customer inquiries via live chat within 60-second response SLA
- Document interactions using Zendesk CRM with 98% accuracy
- Collaborate with Tier 2 support for technical escalations
- Maintain 95% CSAT score through personalized solutions
- Participate in weekly product knowledge workshops
- Contribute to process improvement initiatives
- Support 24/7 coverage rotation including weekends
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- 80+ WPM typing accuracy with 10-key proficiency
- Proficiency in G Suite and CRM platforms
- Exceptional written communication skills
- Ability to multitask across 3+ concurrent chats
- NYC residency required for in-person events
- Reliable high-speed internet connection