Job Description
Join our award-winning customer support team as a Part-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional virtual assistance through our cutting-edge chat platform. This remote-friendly role offers flexible scheduling (20-30 hrs/week) while making real impact. Perfect for students, career-changers, or those seeking supplemental income with full benefits including health insurance, paid training, and career growth opportunities.
Responsibilities
- Resolve customer inquiries via real-time chat with 95% satisfaction rating
- Master company products/services to provide accurate solutions
- Document interactions using CRM tools with 100% compliance
- Collaborate with cross-functional teams during complex escalations
- Maintain performance metrics: <60s response time, <90% resolution rate
- Contribute to knowledge base improvements through feedback
- Participate in bi-weekly training sessions on new products/processes
Qualifications
- High school diploma/GED; college degree preferred
- 1+ years customer service experience (chat/email/voice)
- Exceptional written communication with neutral accent
- Proficiency in G-Suite, Zendesk, and live chat platforms
- Typing speed: 60+ WPM with 98% accuracy
- Reliable high-speed internet & quiet home office setup
- Availability for evenings/weekends (flexible scheduling)
- Passion for problem-solving in fast-paced environments