Job Description
Join our dynamic team at Denver Connect Solutions as a Part-Time Chat Support Specialist! We're hosting a exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences through digital channels. This role offers flexible hours and the opportunity to work remotely while supporting our growing client base in Denver and beyond. Perfect for students, professionals seeking work-life balance, or anyone looking to enter the thriving customer service industry.
Responsibilities
- Provide real-time chat support to customers, resolving inquiries and issues efficiently
- Maintain detailed documentation of interactions and resolution outcomes
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to company protocols and service level agreements (SLAs)
- Continuously improve support quality through feedback and training
- Monitor chat queues during assigned shifts with minimal wait times
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or chat support experience
- Exceptional written communication and typing skills (50+ WPM)
- Proficiency with CRM software and live chat platforms
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings/weekends (flexible scheduling)
- Must be authorized to work in the United States