Job Description
Join our award-winning support team as a Part-Time Chat Support Specialist in vibrant Austin, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This immediate-start opportunity offers flexible scheduling and competitive compensation for passionate problem-solvers ready to make an impact. Enjoy a remote-friendly environment while representing innovative tech brands with global reach.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training and ongoing skill development
- Flexible scheduling (20-30 hours/week)
- Remote work options with cutting-edge tools
- Clear advancement pathways to senior roles
Responsibilities
- Deliver prompt, professional customer support via live chat platforms
- Resolve technical inquiries and troubleshoot software/hardware issues
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Identify process improvements and share best practices
- Adhere to SLA targets and quality assurance standards
- Support multiple product lines simultaneously
Qualifications
- 1+ years customer service experience in tech/digital environments
- Proficient in typing (60+ WPM) with excellent grammar
- Experience with Zendesk, Intercom, or similar chat tools
- Strong problem-solving and multi-tasking abilities
- Available to work evenings/weekends (flexible scheduling)
- Reliable high-speed internet connection
- Fluent in English (Spanish fluency a plus)
- High school diploma or equivalent required