Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional remote support via live chat. This flexible opportunity allows you to work from anywhere in Charlotte, NC while helping customers solve technical issues with speed and empathy. Enjoy a competitive hourly rate, comprehensive training, and a supportive virtual environment. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Respond to customer inquiries via live chat with 99% accuracy and under 60 seconds
- Troubleshoot technical issues for SaaS products using diagnostic tools
- Document interactions in CRM systems with detailed resolution notes
- Collaborate with Tier 2 support for complex escalations
- Maintain CSAT scores above 95% through personalized solutions
- Adhere to security protocols for customer data handling
- Participate in bi-weekly product update training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience via chat/email
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with Zendesk, Salesforce, or similar CRM
- Reliable high-speed internet and quiet home office
- Ability to work evenings/weekends (20-25 hrs/week)
- Problem-solving aptitude with technical products
- US citizenship or valid work authorization required