Job Description
Join TechFlow Solutions as a Part-Time Chat Support Specialist and become the digital face of our innovative tech brand! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. This remote-friendly role offers flexible scheduling while supporting cutting-edge SaaS products. Perfect for students, career-changers, or multitaskers seeking immediate opportunities in Austin's vibrant tech ecosystem. Enjoy competitive pay, comprehensive training, and a collaborative digital workspace where your problem-solving skills shine.
Responsibilities
- Provide real-time chat support for B2B SaaS customers across multiple platforms
- Resolve technical inquiries, billing issues, and feature navigation challenges
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with engineering teams to escalate complex technical bugs
- Maintain 95% customer satisfaction through empathetic and efficient resolutions
- Adhere to SLA response times while maintaining quality standards
- Participate in weekly knowledge-sharing sessions for product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer support experience via chat/email
- Exceptional written communication with professional tone
- Ability to multitask across 3-4 concurrent chat windows
- Proficient in Zendesk, Intercom, or similar support platforms
- Basic troubleshooting skills for web applications
- Available 20-30 hours/week with flexible scheduling options
- Must be authorized to work in the US immediately