Job Description
Join our dynamic remote support team as a Part-Time Chat Support Specialist in Austin, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This flexible position offers competitive pay, immediate start, and the opportunity to grow with a forward-thinking company. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions and maintain detailed case records
- Collaborate with technical teams to resolve complex issues
- Upsell products/services during support interactions
- Maintain high CSAT scores and response time metrics
- Participate in ongoing training on new products/processes
- Monitor chat queues during assigned shifts
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Proficient with CRM software (Zendesk/Salesforce)
- Reliable high-speed internet connection
- Available to work evenings/weekends (flexible scheduling)
- Typing speed: 40+ WPM