Job Description
Join NexaConnect Solutions' exclusive hiring event for part-time Chat Support Specialists in Denver! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital chat platforms. This hybrid role offers flexible scheduling and comprehensive training. Perfect for students, career changers, or those seeking supplemental income. Our Denver hub fosters a collaborative, tech-forward environment where your voice matters. Apply today to start your journey in customer excellence!
Responsibilities
- Resolve customer inquiries via live chat with 95% satisfaction rate
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex issue escalation
- Maintain product knowledge through ongoing training modules
- Support 3+ digital platforms simultaneously during peak hours
- Contribute to process improvement initiatives
- Adhere to SLA metrics for response time and resolution
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- 1+ years customer service experience
- Proficient in Zendesk/Salesforce chat tools
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Available 20-30 hours/week (evenings/weekends)
- Must pass background check and drug screen