Job Description
Join our exclusive hiring event for remote part-time chat support specialists! We're seeking empathetic communicators to deliver exceptional customer service from home. This hybrid hiring event will be hosted in Jacksonville, FL with opportunities for both Florida and Illinois-based roles. Enjoy flexible hours, competitive pay, and comprehensive training. Perfect for students, parents, and career-changers seeking work-life balance. Apply now to secure your spot!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed case notes in CRM systems
- Collaborate with team members to resolve complex issues
- Adhere to company SLAs and quality standards
- Identify upsell opportunities during customer interactions
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Reliable internet connection and quiet workspace
- Proficiency with chat platforms (Zendesk, Intercom)
- Available 20-30 hours/week including evenings/weekends