Job Description
Join our dynamic team at SupportHub Solutions as a Part-Time Chat Support Specialist! We're hosting an exclusive hiring event in Jacksonville, FL for talented individuals passionate about delivering exceptional customer experiences. This role offers flexible hours, remote work options, and competitive pay. If you're a tech-savvy communicator with a knack for problem-solving, apply today to become part of our award-winning support family!
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Maintain detailed records of customer interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Deliver personalized solutions while adhering to service level agreements
- Continuously improve support processes based on customer feedback
- Participate in ongoing training to enhance product knowledge
- Monitor chat queues to ensure timely response times
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and chat platforms (e.g., Zendesk, Intercom)
- Strong problem-solving abilities with attention to detail
- Reliable internet connection and quiet home office setup
- Availability to work evenings/weekends (20-25 hours/week)
- Positive attitude and resilience in high-pressure situations