Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in Jacksonville! We're hosting a hiring event for motivated individuals who thrive in customer-facing roles. Enjoy flexible hours, competitive pay, and comprehensive training. Perfect for students, parents, or professionals seeking supplemental income. Our supportive environment offers growth opportunities into full-time roles. Apply now to secure your spot at our exclusive hiring event!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Maintain detailed records of interactions using CRM systems
- Collaborate with technical teams to resolve complex issues
- Uphold brand voice and service standards in all communications
- Identify upsell opportunities for relevant products/services
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or chat support roles
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and chat platforms
- Strong problem-solving and multitasking abilities
- Availability to work evenings/weekends (20-30 hours/week)
- Reliable internet connection and quiet home office space
- Positive attitude and patience in high-pressure situations