Job Description
Join ConnectCare Solutions' dynamic team as a Part-Time Chat Support Specialist! We're hosting an exclusive hiring event in Jacksonville to fill 15+ remote chat support roles. Perfect for students, parents, or professionals seeking flexible hours while building customer service expertise. Enjoy competitive pay, comprehensive training, and the opportunity to work with industry-leading clients. No prior experience required – we provide all necessary tools and certifications!
Responsibilities
- Deliver real-time chat support to customers across multiple platforms
- Resolve technical issues, billing inquiries, and product questions
- Maintain accurate documentation of customer interactions
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong written communication skills (typing 40+ WPM)
- Reliable high-speed internet connection
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and internet navigation skills
- Customer-focused mindset with patience and empathy
- Availability to work evenings/weekends (15-25 hrs/week)