Job Description
Join TechConnect Solutions for our exclusive Jacksonville hiring event and kickstart your career in customer support! We're seeking motivated Part-Time Chat Support Specialists to deliver exceptional digital experiences to our growing client base. This hybrid role offers flexible scheduling, competitive compensation, and comprehensive training – perfect for students, career changers, or work-life balance seekers. Event Details: August 15-17, 2023 | 10 AM - 4 PM | 500 Riverside Ave Suite 200
Why Join Us?
• Industry-leading onboarding program
• Career advancement opportunities
• Collaborative team environment
• Paid training and certification
Responsibilities
- Provide real-time chat support via web and mobile platforms
- Resolve technical inquiries and troubleshoot connectivity issues
- Document customer interactions and maintain detailed case logs
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA metrics and quality assurance standards
- Identify process improvement opportunities
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or technical support experience
- Proficient in CRM software (Zendesk/Salesforce)
- Exceptional written communication skills (WPM 60+)
- Basic networking/troubleshooting knowledge
- Ability to multitask in fast-paced digital environments
- Flexible availability including evenings/weekends
- Valid Florida driver's license (for occasional on-site duties)