Job Description
Join ConnectCare Solutions' exclusive hiring event for part-time chat support specialists in New York! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital platforms. This flexible role offers competitive pay, remote work options, and growth opportunities in the booming tech support industry. Perfect for students, career changers, and professionals seeking work-life balance. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex problems efficiently
- Adhere to service level agreements (SLAs) and quality standards
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training on products and support techniques
- Support multiple client portfolios with diverse industry requirements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or technical support
- Exceptional written communication and typing skills (50+ WPM)
- Proficiency with CRM software and live chat platforms
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings/weekends (flexible scheduling)
- Authorized to work in the United States
- Reliable internet connection and quiet home office space