Job Description
Join ConnectLocal Solutions at our exclusive hiring event for Part-Time Chat Support Specialists in Philadelphia! We're seeking tech-savvy individuals passionate about delivering exceptional customer experiences through digital channels. This hybrid role combines remote flexibility with in-person training at our Center City hub. Enjoy competitive pay, flexible scheduling, and growth opportunities in one of Pennsylvania's fastest-growing tech sectors.
Responsibilities
- Provide real-time chat support for local businesses across Philadelphia metro area
- Resolve technical inquiries, billing questions, and service issues via secure messaging platforms
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly performance reviews and skills workshops
- Support 24/7 rotational schedule with 4-6 hour shifts
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience via chat/email
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Zendesk, LivePerson, or similar chat tools
- Strong problem-solving abilities in fast-paced environments
- Must be available for evening/weekend shifts
- Philadelphia residency required for local client support