Job Description
Join TechFlow Solutions as a Part-Time Chat Support Specialist and revolutionize customer interactions from home! We're seeking tech-savvy communicators to deliver exceptional service through our live chat platform. Enjoy flexible scheduling, competitive pay, and the opportunity to grow with a forward-thinking company in the heart of Silicon Valley.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues and product questions using knowledge bases
- Maintain detailed case notes in CRM systems for accountability
- Collaborate with tier-2 support for complex escalations
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions on product updates
- Meet 95% customer satisfaction rating targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years experience in customer service or chat support
- 60+ WPM typing accuracy with strong grammar skills
- Proficiency with Zendesk, Intercom, or similar CRM tools
- High-speed home internet and dedicated workspace
- Ability to work Pacific Time Zone hours (evenings/weekends)
- Associates degree or equivalent technical certification
- Experience in SaaS or tech industry preferred
- Spanish bilingual fluency a plus