Job Description
Join TechConnect Solutions' dynamic team as a Part-Time Chat Support Specialist! We're hosting an exclusive hiring event for talented communicators to deliver exceptional customer service through digital channels. This role offers flexible scheduling, remote options, and growth opportunities in a tech-forward environment. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Provide real-time assistance via live chat for product inquiries and technical troubleshooting
- Maintain detailed customer interaction logs and resolution documentation
- Collaborate with cross-functional teams to resolve complex issues
- Proactively identify upsell opportunities based on customer needs
- Adhere to service level agreements and quality standards
- Participate in ongoing training on new products and processes
- Contribute to continuous improvement initiatives for chat workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in digital channels
- Exceptional written communication and typing skills (50+ WPM)
- Proficiency with CRM software and chat platforms (Zendesk, Intercom)
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings/weekends (20-25 hours/week)
- US work authorization and reliable internet connection