Job Description
Join Houston Connect Solutions as a Part-Time Customer Service Representative and launch your career in customer support! We're seeking friendly, dedicated individuals to provide exceptional service to our local clients. No prior experience required – we offer comprehensive paid training to ensure your success. Enjoy flexible scheduling and the opportunity to grow within our dynamic team while making a positive impact in your community.
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends
- Proficient with basic computer applications
- Previous customer service experience preferred
- Must pass background check and drug screening
- Reliable transportation to our Houston facility