Job Description
Join our award-winning customer service team in Albuquerque! We're seeking passionate part-time representatives to deliver exceptional support to local clients. This immediate-start opportunity offers flexible scheduling and comprehensive training. Perfect for students, career changers, or those seeking work-life balance. Enjoy a positive team environment with growth potential and competitive benefits.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a local business setting
- Strong verbal communication skills in English and Spanish
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Albuquerque office
- Availability to work evenings/weekends (20-25 hours/week)