Job Description
Join our award-winning team as a Part-Time Customer Service Representative at GlobalConnect Solutions! We're seeking empathetic communicators to deliver exceptional support to our diverse clientele. This hybrid role combines remote flexibility with in-person collaboration at our Atlanta hub. Enjoy competitive pay, comprehensive training, and growth opportunities in a dynamic environment. Perfect for students, career-changers, or those seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask while maintaining composure
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for occasional in-person events
- Availability for flexible shifts (evenings/weekends)