Job Description
Join our award-winning customer service team in Fort Worth! We're seeking passionate individuals to deliver exceptional support to our local clients. This part-time role offers flexible scheduling, competitive pay, and immediate start opportunities. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a supportive environment with comprehensive training and advancement potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with empathy and efficiency
- Update customer records and maintain detailed case documentation
- Collaborate with cross-functional teams to resolve complex escalations
- Identify upsell opportunities while maintaining service quality standards
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid Texas ID and reliable transportation