Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional service to Fort Worth residents while enjoying flexible scheduling and immediate start opportunities. This role is perfect for students, parents, or career changers seeking work-life balance without compromising impact. As a cornerstone of our local operations, you'll play a vital role in building lasting customer relationships while growing your professional skills in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases for continuity
- Collaborate with support teams to escalate complex issues when needed
- Contribute to process improvements through regular feedback sessions
- Maintain professional knowledge of products/services through ongoing training
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or call center environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities with customer-first mindset
- Flexible availability including evenings and weekends (15-25 hrs/week)