Job Description
Join our award-winning team at Apex Solutions Group for an exclusive hiring event seeking passionate Part-Time Customer Service Representatives! We're looking for dynamic individuals to deliver exceptional customer experiences while supporting our growing client base. This is your opportunity to launch a rewarding career with competitive pay, flexible scheduling, and comprehensive training. Our Indianapolis team thrives on innovation and teamwork – bring your energy and customer-focused mindset to join us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics including call quality and resolution targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in B2C or B2B environments
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings/weekends (flexible shifts available)
- Positive attitude with a commitment to continuous learning